Welcome to the ChangeGroup privacy notice.  

ChangeGroup of Companies (which includes The Change Group Denmark ApS, ChangeGroup Sweden AB, The Change Group Helsinki Oy, The Change Group International Plc, The Change Group Corporation Ltd, ChangeGroup ATMs, The Change Group London Ltd, Prosegur Change UK Limited, Alpha Centurion Services Limited, Prosegur Foreign Exchange Pty Limited or any of their subsidiaries or holding companies from time to time and any subsidiary of any holding company from time to time (each, as applicable, referred to throughout this document as ‘The Company’)) respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.  

This privacy notice is provided in a layered format, so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice. 












1. Legal Information

Prosegur Foreign Exchange Pty Limited ACN 655 974 584 of Level 1, 65 Epping Road, Macquarie Park, NSW 2113 (hereinafter, “PROSEGUR CHANGE”). You can contact PROSEGUR CHANGE through the email

2. Conditions

2.1. Acceptance

This Legal Warning regulates access to the PROSEGUR CHANGE website (hereinafter, the “Website”) and the use of the contents and services made available to Users who access the Website (hereinafter, the "Users").

The use of the Website by Users implies the full and unreserved acceptance of all the conditions included in the Legal Warning (including any policies refered to in the Legal Warning) that is in effect in each access to the Website. Since PROSEGUR CHANGE reserves the right to modify, at any time and without prior notice, this Legal Warning, the user must read it carefully on each of the occasions in which the User intends to use any of the contents and services offered in the Website, since it may have undergone modifications. Some services of the Website may be subject to particular conditions that substitute, complement or modify this Legal Warning and must also be accepted by the Users before the provision of the service in question begins.

PROSEGUR CHANGE may freely suspend, block, interrupt or cancel the services in the following cases:

  1. to guarantee the security of the service or the access channel,
  2. when the Website is used fraudulently or abusively,
  3. when necessary to carry out maintenance or repair of the service, and
  4. when there is a breach by the User.

Access to the Website is free except for the cost of the connection through the telecommunications network provided by the access provider that the Users have contracted. Access to the Website, and especially, the contracting of the products and services offered through it, are reserved for people over 18 years of age.

2.2. Use

Users undertake to use the services offered by PROSEGUR CHANGE and the contents of the Website in accordance with the provisions of the Law and this Legal Warning, responding to PROSEGUR CHANGE or third parties, the damages that may be caused as a consequence the breach of said obligations, and the actions carried out that are illegal, negligent, fraudulent, or that contravene the principle of good faith, generally accepted uses or public order.

It is expressly forbidden to use the Website for illicit purposes, harmful to the goods, interests or reputation of PROSEGUR CHANGE or third parties, or that in any other way damage, overload or disable networks, servers and other computer equipment (hardware) or products and software applications (software) of PROSEGUR CHANGE or third parties.

2.3. Contents and intellectual and industrial property

The User undertakes to respect the industrial property rights of the Website, and of any other third party. The use or granting of access to the Website does not imply the granting of any right over the Website itself, the trademarks, trade names or any other distinctive sign used therein, much less the transfer of industrial property rights or any intellectual.

All the contents of the Website, understood by them by way of example, the texts, photographs, graphics, images, icons, technology, software, links and other audiovisual or sound content, their graphic design and source codes, as well as the brands, trade names or distinctive signs are the property of PROSEGUR CHANGE or third parties. PROSEGUR CHANGE does not assign, nor grant any license or authorization to the Users on the intellectual and industrial property rights corresponding to said elements.

It corresponds to PROSEGUR CHANGE the exclusive exercise of the rights of exploitation of the mentioned intellectual and industrial property, in any form and, especially, the rights of reproduction, distribution, public communication and transformation.

In an enunciative but non-limiting manner, and in accordance with applicable laws, Users are prohibited from performing the following actions:

  1. Reproduce, copy, distribute, make available, publicly communicate, transform or modify the contents except in cases authorized by law or expressly consented to by PROSEGUR CHANGE.
  2. Extract and / or reuse all or a substantial part of the contents of the Website that PROSEGUR CHANGE makes available to Users.
  3. Duplicate, copy, sell, resell or exploit PROSEGUR CHANGE Services for commercial purposes, without our prior consent.
  4. Use any trademark, logo or other information protected by copyright of PROSEGUR CHANGE without the corresponding prior authorization.

The use or misuse of these brands or other materials, except as permitted herein, is expressly prohibited and may violate Intellectual Property, Trademark laws, confidentiality and publicity laws, and communications laws and regulations. It must also be taken into account that PROSEGUR CHANGE requires the active and vigorous fulfillment of all its intellectual and industrial property rights to the maximum legal extent.

2.4. Responsibility

(i) Of the information and contents

As a consumer, you have certain rights under consumer protection laws (Consumer Rights). Nothing in this Agreement is intended to exclude, restrict or modify any of your Consumer Rights, including by limiting our liability or imposing liability on you in a manner which would be considered unfair under the relevant consumer protection laws.

PROSEGUR CHANGE ensures that the contents collected on its Website are of the highest possible quality, but does not guarantee their accuracy, completeness and topicality. Access to the Website and the use that may be made of the information and contents that appear is the sole responsibility of the Users. To the fullest extent permitted by law, PROSEGUR CHANGE will not be liable for the consequencesor damages that could be derived from said access or use of the information or the contents.

Any attempt or activity in violation or contrary to the laws in force, related or not to the data protection regulations and / or to the prohibitions stipulated in this document, will make the person responsible for the relevant legal actions, and the sanctions provided for in the law as in this instrument, as well as making the User responsible for compensating PROSEGUR CHANGE for any and all damages caused. The personal information that the User provides will be processed and stored in servers or magnetic media that maintain high standards of security and protection, both physical and technological, with procedural, technical and physical security devices to prevent against loss, misuse or unauthorized access , disclosure, alteration or destruction of the personal information provided in them.

PROSEGUR CHANGE cannot guarantee that all data transmission is completely secure. It is possible that third parties that are not under the control of PROSEGUR CHANGE may intercept or access private transmissions or communications illegally. Therefore, any transmission of personal information is done at the risk of the User.

(ii) Of the quality and availability of access

PROSEGUR CHANGE does not guarantee the absence of viruses, worms, Trojans, keyloggers, botnets, spyware, adware, ransomware or any other harmful computer element. Users will be responsible for using the appropriate and updated tools, means or systems for the detection and disinfection of harmful computer elements. Subject to your Consumer Rights and to the fullest extent permitted by law, PROSEGUR CHANGE is not responsible for damages caused to the computer equipment of the Users or third parties during or as a result of access to the Website.

Access to the Website requires services and supplies provided by third parties, without it being the responsibility of PROSEGUR CHANGE to control their quality, availability, continuity and operation. PROSEGUR CHANGE is not responsible for any damages or losses of any kind caused to Users that are the result of failures, interruptions or suspensions of the connection service to telecommunications networks during access to the Website.

PROSEGUR CHANGE does not guarantee the lack of availability, maintenance and effective operation of the Website and / or its services. However, PROSEGUR CHANGE will use its best efforts to ensure that the Website is accessible and fully operational at all times.

(iii) Of the links

The Website may include linking devices that allow Users to access other Internet pages and portals (hereinafter, the "Linked Sites"). In these cases, PROSEGUR CHANGE acts as an intermediary service provider only and will only be responsible for any content provided on the Linked Sites to the extent that it has effective and manifest knowledge of its illegality and has not deactivated the link with due diligence.

In the event that the User considers that there is a Linked Site with illegal or inappropriate content, the User may notify PROSEGUR CHANGE so that he may carry out an investigation on the legality of the contents if he considers it pertinent. However, said communication does not bind PROSEGUR CHANGE to verify any information or to withdraw the corresponding link as a result of the notification.

Users are also informed that the existence of links on the Website does not imply the existence of agreements with those responsible or owners of such Linked Sites, nor the recommendation, promotion or identification of PROSEGUR CHANGE with the statements, contents or services that the portals of the Linked Sites offer.

PROSEGUR CHANGE does not know the contents and services of the Linked Sites so it is not responsible for the damages caused by the illegality, quality, outdated, unavailability, error and uselessness of the contents or services of the Linked Sites.

It should be noted that the Linked Sites will be governed by their own privacy policies and terms of use. If the User accesses those sites, including those that incorporate the PROSEGUR CHANGE logos and / or the Website, it should be taken into account that the operators of those websites may collect information, which they will use in accordance with their privacy policy and terms of use, and that may differ from those of PROSEGUR CHANGE.

3. Force majeure

Notwithstanding the foregoing, PROSEGUR CHANGE will not be responsible for delays or failures that may occur in the access, operation and operation of the Website, its contents and / or services, as well as any interruptions, suspensions or malfunctions, when they had their origin in breakdowns caused by natural disasters such as earthquakes, floods, lightning or fires, situations of force majeure, situations of extreme urgency such as wars, military operations, civil disturbances, strikes, lockouts or any other force majeure situation or fortuitous case.

4. Compensation

Users expressly agree to indemnify PROSEGUR CHANGE, its group companies, employees, administrators, agents, and others affected, for the damages and losses (including attorneys' fees, attorney's rights and costs) arising from breach by Users of these general conditions and of the particular conditions applicable in their case, as well as to collaborate with PROSEGUR CHANGE in the defense of their interests in the event that any claim is filed or any judicial or administrative proceeding is initiated for said breach. Likewise, Users are obliged to make their best efforts in order to avoid or, where appropriate, reduce the harmful and harmful effects that may be derived from it for PROSEGUR CHANGE. PROSEGUR CHANGE will not be responsible for (i) indirect and consequential damages or (ii) business losses (including lost profits, income, contracts, expected savings, data, loss of goodwill or unnecessary expenses incurred) that are a direct or indirect result of the access to the Website by the Users.

5. Security warning

The "phishing" and other fraudulent actions of theft and impersonation of a person, consist of third parties simulating the identity of an entity through the fraudulent use of email to get their personal data through deception.

In the relations that the User maintains or intends to maintain with PROSEGUR CHANGE, the User must take into account the following recommendations:

  • In any case, from PROSEGUR CHANGE the User will never be requested, either by phone or by email, their access credentials to the Website. In this sense, the User is reminded that these data are strictly confidential, and that they will only be used in accordance with our Privacy Policy. The transfer by the User of their confidential data to third parties is their sole responsibility.
  • PROSEGUR CHANGE will not request the User either by phone or by email, a copy of their passport, driving licence or other forms of identification, nor any information related to their bank accounts or positions. The User must therefore distrust, in case of not knowing in advance and directly to the person requesting this type of data on behalf or on behalf of PROSEGUR CHANGE.
  • The User must not access the Website / App through a link, e-mail or web page that is not the User's absolute trust. Instead, it is recommended that you directly type the address in the browser.

6. Use of cookies

The website uses its own and third-party cookies to facilitate navigation through its website and obtain greater efficiency and personalization of the services offered to the USERS. For more information about its use, see the section "Cookies Policy" session on the website

7. Security

The User is responsible for the custody, diligent use and maintenance of the confidentiality of passwords, access codes or encryption or encryption systems of the equipment acquired and / or installed. The User agrees to assume responsibility for all activities carried out from the User's account and / or using their password.

8. Partial Nullity

If any clause of the Legal Warning is declared invalid, void or for any ineffective cause, said condition shall be deemed excluded, without the validity or enforceability of the remaining conditions being affected by it.

9. Waiver

In case of breach by the Users of these Conditions without PROSEGUR CHANGE immediately exercising the actions and / or rights at its disposal, it does not imply that PROSEGUR CHANGE renounces to use them at any other time in the future.

10. Jurisdiction

The Legal Warning of this Website will be governed by the legislation of New South Wales. PROSEGUR CHANGE and the Users expressly renounce their own jurisdiction that may correspond to them, and formally submit to the non-exclusive jurisdiction of the courts of New South Wales for any dispute that may arise due to the interpretation or compliance with the Legal Warning by which this Website is governed.

11. Refunds

  • All exchanges rates are subject to change.
  • Not all currency or denominations are stocked. Please enquire to as to availability.
  • Soiled, damaged, torn our outmoded notes may not be accepted at our discretion.
  • Prices quoted are inclusive of fees and charges if any.
  • Excess currencies will be bought back at the prevailing day’s rate of exchange.
  • No refunds are given for change of mind or if you make the wrong decision or if your circumstances change.

Please retain your receipts.

Any queries are to be forwarded to us at or 1300 55 81 81

Prosegur Foreign Exchange Pty Limited

ACN 655 974 584